Refund Policy

Unambiguous and equitable refund terms for your assurance

Overview

At CentreForCommons, we recognize that plans can change, and we are committed to providing visible and straightforward refund policies. This document explains the conditions that may lead to refunds being granted for our yacht charter services.

Kindly review this policy thoroughly before completing a booking. By reserving a yacht with CentreForCommons, you concur with and accept these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund except for service charges

Processing Time: 5-7 business days

Service Charge: €50 for card payments

Conditions: Must be formally requested via electronic mail or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the overall charter expense

Processing Time: 7-10 business days

Service Charge: €25 subtracted from the refund amount

Conditions: Valid rationale needed; administrative costs incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds not available

Exceptions: Consideration for emergency situations possible

Preferences: Voucher for charter might be provided at managerial discretion

Conditions: Emergency claims need proof

Weather-Related Cancellations

Our Weather Assurance

Our main concern is safety. Should the sailing circumstances be seen as perilous by our certified captain, we'll present the following adaptable options:

  • Full Refund: Given when rescheduling isn't viable
  • Reschedule: Adjust your booking to a new date without extra costs
  • Charter Credit: Issued with a 12-month validity from the original charter date

Weather Examination Protocol

We include the following in our weather analysis:

  • An assessment of wind force and pattern
  • Evaluation of wave stature and marine conditions
  • Forecasts for visibility and precipitation
  • Maritime advisories and proclamations
  • A safety evaluation by a professional skipper

Decision Timeframe: Calls concerning weather-based cancellations are made at least 4 hours ahead of the planned departure.

Medical Emergency Refunds

Emergency Instances

We acknowledge that health crises may arise. These circumstances could be considered for extraordinary refund consultation:

  • Unexpected affliction or harm necessitating hospitalization
  • Bereavement in the immediate kin
  • Militant deployment or sudden recall
  • Jury commitment or legal summons
  • Cataclysms affecting voyages

Proof Requirements

Emergency refund requests must be accompanied by:

  • Medical validation or infirmary records
  • Mortal remains certificate if it's pertinent
  • Militant dispatch orders
  • Court subpoena or jury duty documentation
  • Emergency declarations or voyage advisories

Processing: Unforeseen refunds are managed within 3-5 business days upon receipt of appropriate proof.

Operational Cancellations

Mechanical Breakdowns

If the yacht allocated encounters unsolvable mechanical issues:

  • Substitute Vessel: We will try to arrange an equivalent replacement
  • Full Refund: Granted if a suitable replacement isn't procurable
  • Partial Refund: Provided if the replacement yacht has differing rates
  • Compensation: Extra compensatory measures might be granted for the inconvenience

Crew Unavailability

In the uncommon event that certified personnel can't be supplied:

  • A substitute crew will be arranged when feasible
  • Entire refund if the expedition cannot proceed
  • Options to reschedule without incurring additional costs

Refund Administration

Reimbursement Mode

Refunds are administered to the same method originally utilized for the reservation:

  • Cards: 5-7 business days
  • Account Transfers: 7-10 business days
  • Cash/Check: 3-5 business days

Administrative Charges

Card Transaction Costs

€50 fee for cancellations with notice exceeding 72 hours

Fiscal Transfer Fees

€25 fee for all account transfer refunds

Foreign Operation Fees

Extra charges might be applicable for cross-border transactions

Charter Vouchers

Credit Issuance Conditions

Vouchers for charters can be offered instead of monetary returns under certain situations:

  • Eleventh-hour cancellations (under 24 hours notice)
  • Charter scrappings due to weather
  • Voluntary alteration requests
  • Operational setbacks

Voucher Specifications

  • Validity: Active for a year from the date of issue
  • Transferrable: Cannot be switched to alternative parties
  • Worth: Total value of the charter (excluded of administrative fees)
  • Utilization: Applicable towards any upcoming yacht booking
  • Non-extension: Not extendable past the span of a year

Recompense for Partial Services

Disruptions in Service

In case your charter is halted or curtailed due to reasons within our purview:

  • Refund apportioned based on the unutilized duration
  • Voucher equivalent to the unused portion for future use
  • Gratuitous amenities or premium upgrades

Interruptions Caused by Guests

If a charter is prematurely concluded due to guest misbehavior or safety breaches:

  • Non-refundable for the remainder period
  • Complete payment remains obligatory
  • Possible extra charges

Resolution of Disagreements

In case of dissent with a refund determination, you may:

  • Submit for a reassessment by our oversight committee
  • Supply additional corroboration or details
  • Engage with consumer assistance agencies
  • Consider accessible legal avenues in compliance with the law

How to Apply for a Refund

Step 1: Initiate Contact

To start your reimbursement process, contact us via:

Step 2: Submission Details

Your refund request should contain:

  • Verification of booking
  • Date and time of the yacht charter
  • The cause behind the cancellation
  • Any corroborative papers, where needed
  • Chosen mode of reimbursement

Step 3: Evaluation and Action

We will acknowledge your claim within a day, evaluate as per these guidelines, reach a decision within two days, and process sanctioned refunds within the specified intervals.

Significant Reminders

  • All requests for refunds must be made formally in writing
  • Reimbursements are issued in €, independent of the initially used payment currency
  • Purchasing traveler's coverage is advocated
  • This document is revisable with a month's notice
  • Refunds are subject to relevant legal levies and rules

Communication Information

For inquiry on refunds or to lodge a request:

Returns Department
CentreForCommons Nautical Services Ltd.
Marina Point
Valencia 46024
Spain

Telephone: +34 961 00 0000
Electronic Mail: [email protected]
Open: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision: August 20, 2026

This reimbursement guideline is formulated to be equitable and clear-cut. It's advised that you inspect these terms with diligence prior to securing a booking and engage with us for any queries.